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"The caterer should invest on heat pad to keep the food warm."

Name: HAPPY SPRING MINI BUFFET 吉庆有余 (w/Platter)
Brand: Rico Catering Pte Ltd

Review of Rico Catering Pte Ltd by Mr Eric Poh

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3.0 /5

(Verified Purchase)

Reviewed on 6th Feb 2025

More:

Food

Service

Value

Mr Eric Poh
Festive Celebration
Hougang Avenue 5
29th Jan 2025
15 Pax

The caterer should invest on heat pad to keep the food warm.

Reviewed on 6th Feb 2025 Verified Purchase

The food was delivered more than 1 hour earlier than expected. The delivery time was to be between 5.30pm-6.30pm, but it arrived at 4.52pm. It was put in a plastic bag with seal, supposedly to keep it warm. But when we opened up the food containers ... More and trays, we found that it was not warm. It would be good if the caterer could provide heat pad. Another important point is, the quantity of food was small. Though we ordered for 15 pax, it seemed like the food quantity was for 10 pax. All these need to be improved.
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HAPPY SPRING MINI BUFFET 吉庆有余 (w/Platter)
provided by Rico Catering Pte Ltd

First time ordering from merchant: Yes

Will recommend this merchant: No

KC from Rico Catering Pte Ltd responded to this review

Responded on 6th Feb 2025 08:18 PM

Thank you for your feedback, and we apologize for the early delivery and the food not being warm. We appreciate your suggestion about using heat pads and will look into better temperature control for future deliveries. We’re also sorry the ... More portions didn’t meet expectations and will review our serving sizes to ensure they align with the order. We value your input and will work to improve these aspects moving forward.
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