Cat & the Fiddle review

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3.0 /5 (Verified Purchase) Reviewed on 23rd Dec 2019 More: Food Service Value Ms Marilyn Low Birthday Burn Road 22nd Dec 2019

Appalling service and terribly unpleasant experience Reviewed on 23rd Dec 2019 Verified Purchase I had a terribly unpleasant experience with Cat & The Fiddle. This was my first time (and henceforth last time I will be) ordering from this bakery. The service I had received was appalling and pales greatly in comparison to that of many other ... More bakeries I had ordered from. The actual cake also differs from the pictures on their website & brochures: my guests commented it looked less appetising than the pictures. My ordeal with their service: I had ordered the cake one week in advance, and selected a self-collection time (6.30pm) from the drop-down list at their Burn Road store; ie. an available time-slot stated, not one that I requested without verifying its availability. Granted, the store sent me an email stating, my “order is confirmed for collection on 22 Dec between 9AM-5PM @ our HQ Taiseng.“ However, I had missed the email as I was in hospital for a few nights caring for my young child and became very ill myself thereafter. Having just recovered on the day of my event, I proceeded to their Burn Road store at 6.30pm, expecting to collect the cake. I was shocked that the store was closed, and even more appalled that the store could just close without bothering to make a courtesy call when I, the customer, had not collected the cake on the collection date stated. Additionally, Cat & The Fiddle should not state in their email that my order is “confirmed for collection” when the collection time differs and is not available. Moreover, if the collection time is unavailable at their Burn Road store, it should not have been included in the drop-down list for selection. And seriously, when the collection time is indeed unavailable, should a courtesy call not have been made in the first place to inform the customer? What if the customer can’t make it at other times? It is absolutely unfair and rude to confirm the order and payment without verifying with the customer if another collection time would be suitable. An online chat with their chatbot (or live person) was even more frustrating & appalling; stating: “We always advised to contact at least 36 hours in advance to change your self‐collection date and time if necessary”. I received no such “advice” and notification for their information. The only redeeming part was that Ms. Mei Ling, staff at Clarke Quay store, offered to arrange a replacement cake for me to pick up from Clarke Quay. She was however rather apathetic towards my frustration, which I shall not complain, though it does add to my frustration and disappointment. In my exasperation, I had also forgotten to request for candles. I would have appreciated it if she had been attentive to ask if I had required candles for my cake, like most bakeries would. Another gripe was that I had paid $2 extra for writing on the cake - which I fully understand the store at Clarke Quay was unable to provide for the replacement cake. Many other reputable and high quality bakeries would provide this service at no cost. So I basically ended up with a plain cake that looked short-changed, with a terribly appalling & disappointing customer service experience and $2 extra paid for naught. This will absolutely be the last time I will be ordering from Cat & The Fiddle. Thank you. Show less Cheesecakes First time ordering from merchant: Yes Will recommend this merchant: No

4.0 /5 (Verified Purchase) Reviewed on 26th Dec 2019 More: Food Service Value YS Ms Yani Sabadran Birthday 18th Dec 2019

Halal Tiramisu Cheesecake Reviewed on 26th Dec 2019 Verified Purchase Placed an order for this halal Tiramisu Cheesecake from Cat & Fiddle for colleague's birthday surprise Cheesecakes First time ordering from merchant: Yes Will recommend this merchant: Yes

5.0 /5 (Verified Purchase) Reviewed on 14th Dec 2019 More: Food Service Value Ms Chrystal Birthday 14th Dec 2019

Best of all worlds Reviewed on 14th Dec 2019 Verified Purchase The delivery caught my friend by surprise and everyone loved how the cake has so many diff flavours to explore. Cake that is good for everyone! No more fighting over flavours to order. Cheesecakes First time ordering from merchant: No Will recommend this merchant: Yes

5.0 /5 (Verified Purchase) Reviewed on 7th Dec 2019 More: Food Service Value Ms Joanne Tan House Warming Palm Grove Avenue 7th Dec 2019

Yummy cheese cake Reviewed on 7th Dec 2019 Verified Purchase The cheese cake is yummy and it is so beautiful! It is really a brilliant idea to have a cake with variety for people like me who could not decide on a single flavour. Foodline customer service is helpful to check availability of cake. Cheesecakes First time ordering from merchant: Yes Will recommend this merchant: Yes

5.0 /5 (Verified Purchase) Reviewed on 4th Dec 2019 More: Food Service Value Angeline School Event B Clementi Road 4th Dec 2019

Foodline.sg is the best! Reviewed on 4th Dec 2019 Verified Purchase The order is convenient and delivery is punctual . I will recommend Foodline to others in the future . Cheesecakes Favourite dish: Cheesecake First time ordering from merchant: No Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 20th Dec 2019 More: Food Service Value Ms Siang Yi Birthday Kaki Bukit Industrial Terrace 3rd Dec 2019

Delivery was quick and on time. Highly recommended to birthday celebrations! Reviewed on 20th Dec 2019 Verified Purchase My second time ordered from cat & fiddle because my colleagues like the taste of the cheese so much. Not so cheesy and just right! Cake was delivered on time and great service! Yummy mango in tummy! Cheesecakes First time ordering from merchant: No Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 29th Nov 2019 More: Food Service Value Mr Kelvin Wong Twee Min Birthday Tampines 28th Nov 2019

Overall good Reviewed on 29th Nov 2019 Verified Purchase Cake taste ok. Not too sweet but filling type.but forget the personalized card. The cake came with a good plastic knife. Cheesecakes First time ordering from merchant: Yes Will recommend this merchant: Probably

4.0 /5 (Verified Purchase) Reviewed on 1st Dec 2019 More: Food Service Value Ms Jeanette Wong 21st Birthday Collect From Merchant At Bugis Mrt Exit D 27th Nov 2019

Best cheesecakes! Not too heavy, creative assortment Reviewed on 1st Dec 2019 Verified Purchase Repeated orders from Cat & Fiddle as a regular supporter. Loving this assortment. Kids enjoyed the sweeter types eg. Oreo, Berries, the older folks enjoyed the traditional / lighter types incl. Yuan Yang, Yuzu, New York. For all other whole cakes, ... More we'll normally have leftovers, but there's nothing left for this! Show less Cheesecakes Favourite dish: Assorted Cheesecakes: Favorites Yuzu, Yuan Yang, Oreo First time ordering from merchant: No Will recommend this merchant: Yes

3.0 /5 (Verified Purchase) Reviewed on 21st Nov 2019 More: Food Service Value Ms Renee Choy Birthday Jurong East Street 21 21st Nov 2019

Reviewed on 21st Nov 2019 Verified Purchase Cheesecakes

4.0 /5 (Verified Purchase) Reviewed on 6th Nov 2019 More: Food Service Value Mrs Sam Koh Birthday Burn Road 6th Nov 2019

Birthday Cake Reviewed on 6th Nov 2019 Verified Purchase Fast and easy redemption! Cheesecakes First time ordering from merchant: No Will recommend this merchant: Yes

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